TRAVEL EAST ICELAND
Smáragrund | 720 Borgarfjörður Eystri
Phone: +354 471 3060
Company nr. 650899-2539
Booking and Payment
To confirm your booking you are required to fully pay the tour price.
Once we have accepted your booking and received your payment, the contract between us will become binding and we will send you the payment confirmation and service vouchers.
Discount for children varies on our tours as we offer tours from different operators who have their own terms regarding discounts for children. Please note that not all tours are suitable for children under 12 years.
Cancellation of Booking
Any cancellation must be notified in writing by the person who made the booking.
If you cancel your tour:
a) More than 29 days prior to the start of your tour, you will only be charged 10% of the tour price.
b) Between 8 and 28 days, you will be charged 25% of the tour price.
c) Between 2 and 7 days, you will be charged 50% of the tour price.
d) Less than 48 hours before the start of your tour or after the commencement of the tour, you must pay the full tour price. This includes all bookings made within 48 hours before the start of the tour.
Changes or Cancellation by Travel East Iceland.
We reserve the right to change any of the facilities or services described on our website. We also reserve the right to cancel the tour. This can be due to weather and/or road conditions or if the minimum number of clients required for a tour is not fulfilled. We will inform about all changes in advance and if we have to completely alter the tour we offer you to either cancel your booking and get a full refund or change it to another tour. We do not refund any personal expenses you may have incurred such as domestic flight, accommodation, travel insurance, equipment, visas, vaccinations etc.
Any information provided by Travel East Iceland on such matters as climate, clothing, baggage, special equipment etc. is given in good faith and as guidelines but without responsibility on the part of Travel East Iceland.
Adventure Travel and Client Responsibility
It is a fundamental booking condition that you accept the hazards involved in this sort of tour and you accept that in visiting remote and mountainous regions there is an element of on-tour flexibility. The itinerary stated in the tour dossier is indicative only and not a guarantee that a particular route will be followed or place reached. You must acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible where unforeseen circumstances arise. You must have a level of fitness commensurate with your chosen tour and you are responsible for bringing the appropriate equipment.
Personal Travel Insurance
Individual travel insurance is not included in the quoted prices. It is strongly recommended that clients take out a comprehensive travel insurance against contingencies, including compensation for medical costs and cancellation fees. In the event of an emergency medical rescue and/or repatriation from a tour by whatever means, the responsibility of such costs will be the clients.
All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment.
Medical & Dietary Conditions
If you are affected by a medical condition which may affect your or other people’s enjoyment of the tour, you must advise this at the time of booking. Similarly, you must advise us of dietary conditions and preferences at the time of booking.
Independent Travel Arrangements
We will not be responsible or liable for your actions or your safety for any independent travel you undertake before, during (if you choose to leave) or after the tour.
If you have a complaint about the tour you should make it known to your guide/leader at the earliest opportunity. If you feel your complaint has not been properly dealt with we shall endeavor to agree on a settlement with you. Any outstanding complaint not resolved during the tour should be notified to us in writing within 30 days of the scheduled date of return.
Our Liability & Compensation
Travel East Iceland will accept liability for the negligence of its employees causing direct physical injury to passengers only to the extent that it is obliged under Icelandic law. We cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, vehicle accidents, strikes, sickness, Government or customs or police intervention or other such happenings amounting to force majeure. By confirming your booking with Travel East Iceland you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.
Variation of Booking Conditions
The booking conditions may only be waived by a director of Travel East Iceland in writing. When you confirm the booking form you agree to accept all these booking conditions, and when we accept your booking we agree to carry out our obligations to you as defined in tour information provided to you. Both sides of this agreement are made subject to and must be interpreted and enforced according to Icelandic law in an Icelandic court.